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To elaborate on this, the LLM is anonymous to the user and removes most social expectations from the interaction. Facing a person with expertise in a field one
by gibbitz 1y ago
To elaborate on this, the LLM is anonymous to the user and removes most social expectations from the interaction. Facing a person with expertise in a field one has little experience in is intimidating for many people. Here we see the drop of social awareness due to the anonymity of a text input actually as a benefit. It would be interesting to have a blind study where one person asks these questions answered by a professional and another gets answers from an AI and see if there's any difference in user satisfaction.
- PaulHoule 1y agoYou might even get better responses over text or in a situation that's just different. A lot of doctors are under pressure to handle a lot of patients and they are used to telling patients that they ought to lose weight or quit smoking or something and the patients never do so they are not really engaged. If you tasked a real doc to work like the AI and answer questions on an a la carte basis and not have another patient scheduled in 20 minutes and be more concerned about "how do I bill insurance for this?" [1] than anything else. [1] I worked for a very early clinical notes startup and I was the cynical one who thought the sure path to a viable product was billing/rebilling.