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> We've tried things like visiting customers in person The devs are the ones doing this? > encouraging devs to reach out to customers > encouraging devs to p
by bhaney 1y ago
> We've tried things like visiting customers in person
The devs are the ones doing this?
> encouraging devs to reach out to customers
> encouraging devs to pair with customer-facing staff
Are the devs actually doing these things or are you just encouraging it?
- ghiculescu 1y agoThey are doing it a little bit, but rarely initiated.
- bhaney 1y agoSo is your problem that you can't think of any better ways to encourage or require those things? Enough that your devs will start actually bothering to do them in useful amounts?
- ghiculescu 1y agoYeah basically. I think we might just be thinking about it wrong.