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Are you saying companies should provide a discount for not using SSO? Or charge everyone the enterprise price to remove segmentation altogether? Edit: I thin

by cj 1y ago

Are you saying companies should provide a discount for not using SSO? Or charge everyone the enterprise price to remove segmentation altogether? Edit: I think I see what you’re saying. Although you’d likely welcome the same criticism if you refer to it as the non-corporate discount.

TylerE 1y ago
Why not? Just like some companies offer discount plans that come with no/very limited tech support, and others charge 10 or 20x for the same product bundled with a high level of support.
- wkat4242 1y ago
  Most of the big players like Microsoft charge enterprise customers for support on top of everything else. And this "premium support" still sucks. Microsoft outsources to Accenture who then outsource again to some random dopey small companies in the middle East so you get calls in the middle of the night from Qatar by someone who has no more knowledge than what the docs say. Which you've already read yourself otherwise you wouldn't have gone through the hassle of logging a ticket. Because outsourcing causes barriers between the people who built the thing and the people who support it. In most of these cases we either give up because the support is so useless, or someone high up calls Microsoft and gets the case escalated away from Accenture to someone in Microsoft who actually knows something. Personally if I were a CIO I would really be pissed at having to pay for this kind of "support". But yeah these guys rub shoulders with Microsoft all the time who tell them it's all amazing.
YetAnotherNick 1y ago
> Although you’d likely welcome the same criticism if you refer to it as the non-corporate discount. Why? eg no one questions students discounts.
- cj 1y ago
  I’m not saying it’s a bad idea. Only saying it won’t satisfy the people who don’t like the “SSO tax”. There’s no difference between giving someone a discount vs. charging them less in the first place without a discount. It’s semantics. It wouldn’t actually change what people end up paying at the end of the day. It’s just framed as a discount instead of an upsell. Like if airline charged first class prices, but gave a “discount” for accepting an economy seat. (Same thing, just framed differently)
  - rexer 1y ago
    Framing is everything, though. See complaints around Tesla pricing for the same battery hardware with different software.
- j45 1y ago
  Nor question non-profit discounts, or even startup discounts.

by cj 1y ago

TylerE 1y ago

Why not? Just like some companies offer discount plans that come with no/very limited tech support, and others charge 10 or 20x for the same product bundled with a high level of support.

wkat4242 1y ago
Most of the big players like Microsoft charge enterprise customers for support on top of everything else. And this "premium support" still sucks. Microsoft outsources to Accenture who then outsource again to some random dopey small companies in the middle East so you get calls in the middle of the night from Qatar by someone who has no more knowledge than what the docs say. Which you've already read yourself otherwise you wouldn't have gone through the hassle of logging a ticket. Because outsourcing causes barriers between the people who built the thing and the people who support it. In most of these cases we either give up because the support is so useless, or someone high up calls Microsoft and gets the case escalated away from Accenture to someone in Microsoft who actually knows something. Personally if I were a CIO I would really be pissed at having to pay for this kind of "support". But yeah these guys rub shoulders with Microsoft all the time who tell them it's all amazing.

YetAnotherNick 1y ago

> Although you’d likely welcome the same criticism if you refer to it as the non-corporate discount. Why? eg no one questions students discounts.

cj 1y ago
I’m not saying it’s a bad idea. Only saying it won’t satisfy the people who don’t like the “SSO tax”. There’s no difference between giving someone a discount vs. charging them less in the first place without a discount. It’s semantics. It wouldn’t actually change what people end up paying at the end of the day. It’s just framed as a discount instead of an upsell. Like if airline charged first class prices, but gave a “discount” for accepting an economy seat. (Same thing, just framed differently)
- rexer 1y ago
  Framing is everything, though. See complaints around Tesla pricing for the same battery hardware with different software.
j45 1y ago
Nor question non-profit discounts, or even startup discounts.