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I agree with the sentiment in theory but disagree in practice. The way I typically look to segment and price things is by billing based on organizational compl
by jjcm 1y ago
I agree with the sentiment in theory but disagree in practice.
The way I typically look to segment and price things is by billing based on organizational complexity rather than gating end-user features whenever possible. If something is a specific need for a large org, it should be a higher tier, since those organizations typically have a larger ability to pay. If it's something that a single seat user would want if they were an expert, I'd rather not tier on that - it basically would be shitting on your largest segment of superusers / fans / influencers for most B2C apps.
Put a different way, if I were subscribing to MS Paint, I'd rather have to pay more for SAML/SCIM provisioning than to pay for the number of particles the spray paint tool can output at once. One limits orgs, the other limits users. You should never limit users without reason.