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It is special that the CEO responded AND put his reputation on the line by saying he was going to fix this. If he doesn't fix the problem, in a few months he's
by foxylad 14y ago
It is special that the CEO responded AND put his reputation on the line by saying he was going to fix this.
If he doesn't fix the problem, in a few months he's going to be inundated with blog posts saying "David Marcus promised this would be fixed and it isn't".
So he's set himself a very public (and difficult) challenge, and I respect that.
- MiguelHudnandez 14y agoTo be fair, the CEO didn't publicize his response -- the customer did. But the cat's out of the bag as a result.