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> Article doesn't understand that cutting "between five and 20 percent of support and admin processing" is really valuable, instead it seems to want to dismiss
by palmotea 1y ago
> Article doesn't understand that cutting "between five and 20 percent of support and admin processing" is really valuable, instead it seems to want to dismiss that as a dull failure.
To whom? From the customer perspective, it sounds like a shittier level of service is coming, which is a kind of failure.
- simianwords 1y agoMassive cost savings vs slightly more shitty customer service means it was probably worth the trade off. Nothing usually comes without tradeoffs.
- palmotea 1y ago> Massive cost savings vs slightly more shitty customer service means it was probably worth the trade off. Nothing usually comes without tradeoffs. You're taking a different perspective. I'm a customer, not the business owner. I don't care about their "massive cost savings" if I'm getting shittier service.