I think its good that a CEO steps up and reaches out to customers, but many people have had bad experiences with funds being frozen on PayPal along with their t

I think its good that a CEO steps up and reaches out to customers, but many people have had bad experiences with funds being frozen on PayPal along with their terrible phone support, and things like that never get forgotten. I get the impression that addressing fraud on PayPal's global scale is very hard. But they could make things a little more bearable by training their phone support people to be at least a little more polite and customer-oriented.