While the CEO has only been onboard for 5 months now, these kind of issues plaguing Paypal have been there for years now. I remember a good friend of mine had h

While the CEO has only been onboard for 5 months now, these kind of issues plaguing Paypal have been there for years now. I remember a good friend of mine had his Paypal account frozen a few years back because they thought it was suspicious he had received money so quickly (he was selling a popular marketing eBook). After making him jump through hoops to get his money (identification, financial records and scans of his passport, etc) he finally received the cash 7 months later, by that stage he was ruined emotionally and financially due to the fact it was his living (he couldn't pay bills or anything). While I applaud the new CEO wants to make amends, for some like my friend who relied on Paypal to make a living by processing his business payments it's a little too late. Although Paypal is still the industry leader (because they have a stranglehold on online payments) the new CEO knows that offerings like Stripe and whatnot are making Paypal less and less relevant each and every day. I would love to see Paypal change, the first thing they need to do is fire all of their customer service staff and train new staff with a new set of guidelines, implement a clean-cut way of contacting Paypal if something goes wrong and clean their act up.