4 ms·
I would agree, but I’ve spent the last ten years or so working with outsourced tech support and I guarantee you, a lot of people call us just because they can’t
by d1sxeyes 1y ago
I would agree, but I’ve spent the last ten years or so working with outsourced tech support and I guarantee you, a lot of people call us just because they can’t be bothered to look for themselves.
- pluc 1y agoGetting instant answers without having to deploy any effort isn't going to make the problem go away, it's going to make us dependent on the solution.
- GuinansEyebrows 1y ago> a lot of people call us just because they can’t be bothered to look for themselves if the service offered is "support" then why is a phone call less acceptable than reading documentation?
- d1sxeyes 1y agoExactly. It’s not futile or redundant, it’s something people want.