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The idea is that Paypal will use this to event to understand how their systematic mistakes, and to fix them. That way, others won't need a direct line to the C
by dbecker 14y ago
The idea is that Paypal will use this to event to understand how their systematic mistakes, and to fix them. That way, others won't need a direct line to the CEO.
Of course, they should have developed mechanisms to take customer feedback seriously before.
And they should have fixed this long ago.
But there's nothing wrong with learning from your mistakes so as not to repeat them.
- rhizome 14y agoNobody's saying that "learning from your mistakes" is wrong. How do any of us know what "the idea" of this is, whether we'll hear anything more at all after this one person is taken care of? The funniest thing is that for all of the years that PP "should have fixed this long ago," this one event is what is to be used to understand their problems? What happened to all the other years? What happened to paypalsucks.com? There's are extensive lists, continually updated, of incidents like the one in this story. The only leeway I give them is openness to the future, but from the past to the present, they are a seriously bad company for entrepreneurs. A business owner literally cannot know whether they'll be caught up in PayPal's various harmful practices, and this message from an executive is the smallest Dixie cup of water given to a one of a hospital full of burn victims.