disclaimer: I work for eBay Inc. David Marcus was CEO of Zong, a small mobile payment startup who got bought by PayPal last year. When buying the company, the

disclaimer: I work for eBay Inc. David Marcus was CEO of Zong, a small mobile payment startup who got bought by PayPal last year. When buying the company, the CEO of eBay Inc. asked him to change quiet a few things in the company culture. This email is one of the first step to improve customer service. Will he succeed I don't know, but you gotta give him the credit of trying.