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I don't want AI customer support. I want open documentation so I can ask AI if I want or ask human support if it's not resolvable with available documentation
by nurumaik 1y ago
I don't want AI customer support. I want open documentation so I can ask AI if I want or ask human support if it's not resolvable with available documentation
All my interactions with any AI support so far is repeatedly saying "call human" until it calls human
- inquirerGeneral 1y ago[dead]
- aydyn 1y agoThis is such a HN comment lol. Customer support is when all the documentation already failed and you need a human.
- aldonius 1y agoI'll put in a good word for a chatbot hooked up to the documentation (e.g. at $dayjob we use Intercom Fin) acting as level 0.5 support. At $dayjob our customers are nontechnical so they don't always know what to search for, so the LLM/RAG approach can be quite handy. It answers about 2/3 of incoming questions, can escalate to the humans as needed, and scales great.