5 ms·

Sorry all. We've let the Algolia team know and they're working on it.

• cylo 1y ago
  This has happened before and it will happen again. Outages happen. Can you share with us what the best point of contact or escalation path to reach out to the next time it happens on the Algolia side?
  • dang 1y ago
    I'm not sure what the best point of public contact is, but maybe nickv can say something about that when there's a minute...
• dataflow 1y ago
  Btw, HN Replies also stopped working for me a month or two ago. Not sure why (I imagine something to do with my email or domain - re-registering didn't help), but if you find a chance to look into it I'd be grateful.
  • lukebechtel 1y ago
    Same!
  • gddgb 1y ago
    [dead]
  • setsewerd 1y ago
    I normally use the Harmonic app and it hasn't been loading post replies the last 2 days or so, citing a likely Algolia issue. Maybe a related issue.
    • busymom0 1y ago
      HACK app on iOS, macOS and android works along with the push notifications for replies: https://apps.apple.com/app/id1464477788 https://apps.apple.com/app/id1464477788 https://play.google.com/store/apps/details?id=com.pranapps.hack&hl=en https://play.google.com/store/apps/details?id=com.pranapps.h... I am the developer.
    • shellwizard 1y ago
      They have released a fix for that and now comments are properly displayed again
  • ChrisMarshallNY 1y ago
    I have found HN replies always just stop, after some time. I resubbed a couple of times, and never bothered, after the last one stopped working. This has been going on for me, for a couple of years, I think.
    • chistev 1y ago
      What do you use now for replies? Because the RSS I was using stopped working too.
      • ChrisMarshallNY 1y ago
        I don’t use anything. Not the end of the world. Most of the replies I miss are probably shade, anyway.
  • dang 1y ago
    That's a third-party project but I've emailed Dan to let him know. (That's a different Dan. A different Dan G in fact! but not a dang as far as I know.)
    • dataflow 1y ago
      Oh I had no idea that's not you. Thank you!
    • dangrossman 1y ago
      Thanks for the heads-up! HN Replies is up and running though, and notified me of a test comment I just made. If anyone would like to troubleshoot their subscription, feel free to email me.
      • aspenmayer 1y ago
        I sent you an email. Notification emails through the service seem to have stopped on my end on or around the 13th, if that helps, though I don’t post every day or get replies every day.
        • aspenmayer 1y ago
          Emails seem to be working again for me, thanks again Dan.
      • dataflow 1y ago
        Thanks for replying! Is the email necessary? It seems it's at least affecting 2-3 folks who replied here, so if you might be able to just look into email sending/delivery for us, that would be wonderful.
• nickv 1y ago
  Sorry for the delays here. All the stories and comments missed should be backfilling as we speak. It's almost done. I posted updates further down, but wanted to post here since it's the top comment. We'll get an update on what happened and our plan to make sure we are on top of this in the coming days.
  • keepamovin 1y ago
    How much does this service "cost"? What's it run on?