Stopped using Zelle after a friend sent a small amount (~$60ish) and it just disappeared into the ether. His bank couldn’t find it, my bank never got it, Zelle

Stopped using Zelle after a friend sent a small amount (~$60ish) and it just disappeared into the ether. His bank couldn’t find it, my bank never got it, Zelle kept telling us to speak to our banks. Still haven’t gotten it a year or two later.