7 ms·
I think autonomous support agents are just missing the point. LLMs are tools that empower the user. A support agent is very often in a somewhat adversarial posi
by Paradigma11 1y ago
I think autonomous support agents are just missing the point. LLMs are tools that empower the user. A support agent is very often in a somewhat adversarial position to the customer. You don't want to empower your adversary.
LLMs supporting an actual human customer service agent are fine and useful.
- layer8 1y agoHow do you prevent your adversary prompt-injecting your LLM when they communicate with it? Or if you prevent any such communication, how can the LLM be useful?