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'Cold ice cream complaints have cost me hundreds'

• chrisjj 1y ago
  Quote: "Customers are getting automatic refunds, claiming that their orders haven't actually arrived," she said. "The [Just Eat app] doesn't notify you." She also alleges that a loophole on the Just Eat app allowed customers to order ice cream and then claim refunds by
• spacedcowboy 1y ago
  Customers: both the life blood and the bane of business.
  • lcnPylGDnU4H9OF 1y ago
    In this case, the bane appears to be a middle man who allows abusive customers because they don't face a loss.
• carbee 1y ago
  "A spokesperson for Just Eat said: 'We will always investigate claims'". Yeah, how are the app creators going to investigate whether the order was delivered and if yes, the food was still warm or cold? Looks like yet another platform that your business becomes dependent on, then shoots you in the foot.
  • deleted 1y ago
    [deleted]
  • chrisjj 1y ago
    Yes, but also, more fool the business who didn't read the platform's chargeback clause and foresee where it would lead.
• gus_massa 1y ago
  Does the app allow to claim "The ice cream is melted" or it has only a few options and "cold" is the most similar one?