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> In my experience, there has been a wide-spread (across the retail and service economy) decline in how customer service personnel treat customers This hasn't
by Sohcahtoa82 1y ago
> In my experience, there has been a wide-spread (across the retail and service economy) decline in how customer service personnel treat customers
This hasn't been my experience at all. And to be quite frank, whenever I see someone claim this, my cynical misanthropic brain assumes that's what's ACTUALLY happening is that customers are asking for exceptions beyond policy that customer service personnel can't give them and then claim they're getting poor service or that the customer service rep was rude for telling them "no" on something.
I worked retail and fast food for over 10 years. People suck. And while I got out of that industry 13 years ago, I know that people have only gotten worse. People demand the world and then complain about poor service when they don't get it.
- quadyeast 1y agosome "People suck."
- jfengel 1y agoSome people suck so much that the average works out to "suck". It doesn't help that it's a weighted average. The people who don't suck tend to require fairly little time. (In fact, many of them may well suck, too, but you don't have time to notice.) The people who suck a lot always require a lot of your time.
- jwdavidson 1y agoAs a teenager, I worked at a big box store that figured out how to monetize this: The department I worked in had a blank on the pricing form marked "Hand Placement Fee" that our company trainer taught us to call the "PIA Charge" We were instructed to upcharge customers for being jerks, and use our own judgement to determine the fee.