3 ms·
If your new update is 95% as good and saves you overhead, why the hell would you not roll that out? Enshittification is the natural movement of entropy in busin
by asdff 1y ago
If your new update is 95% as good and saves you overhead, why the hell would you not roll that out? Enshittification is the natural movement of entropy in business. You want to cut costs. You already have a market beholden to your product. They really can't gleam a couple % different quality of your product in some metric, but you sure can operating at your mass market scale. That can make or break financials one quarter and lead to a big promotion yourself among other incentives. And maybe you try and save big, push to the point customers do notice it, but only so much that the % lost to competitors isn't much in light of the savings at scale you've achieved enshittifiying the product. Physical and technology products or services are no different with these incentives and direction of entropy.
This is the natural progression of mass market business where cost savings is valued and quality is not. If you as a customer want a higher quality product, you are left to the edges of the market of boutique, bespoke, upscale experiences which are only able to be offered at high quality because their scale is small and more manageable in all metrics and their existence against the walmarts of their industry is dependent on being at a higher quality offering.