I experienced that too! The worst OpenReach experience I've had was when the line was working in a degraded fashion, the OpenReach engineer turned up and actua

I experienced that too! The worst OpenReach experience I've had was when the line was working in a degraded fashion, the OpenReach engineer turned up and actually broke it entirely. The guy literally got up and made a break for it out of the door. I chased the bastard up the road to his van. It was like a cheesy Benny Hill sketch.