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I’d love to hear more about how this works. It’s whatever you built, integrated with your email stack? Because I’m super sassed out.
by cpursley 1y ago
I’d love to hear more about how this works. It’s whatever you built, integrated with your email stack? Because I’m super sassed out.
- _1tem 1y agoYes it's just a wrapper on top of Gmail with Inbox Zero philosophy (each email is a support ticket). I only needed 3 features for my helpdesk: 1. an AI email drafter which used my product docs and email templates as context (eventually I plan to add "tools" where the AI can lookup info in our database) 2. a simple email client with a sidebar with customer contextual info (their billing plan, etc.) and a few simple buttons for the operator to take actions on their account 3. A few basic team collaboration features, notes, assigning tickets to operators, escalating tickets... It took about 2 days to build the initial version, and about 2 weeks to iron out a number of annoying AI slop bugs in the beginning. But after a month of use it's now pretty stable, my customer support hire is using it and she's happy.
- cpursley 1y agoVery cool, thanks. Somewhat related I vibed up a simple docs/support chat bot that uses the markdown files for an astro starlight docs (all of these similar chat bot tools are like $50 a month): https://star-support-demo.vercel.app/en/getting-started https://star-support-demo.vercel.app/en/getting-started repo: https://github.com/agoodway/star-support-demo https://github.com/agoodway/star-support-demo