3 ms·

I'm guessing it's not super common to receive an item with missing parts, and most of those who do would try to resolve it without physically going to the store

I'm guessing it's not super common to receive an item with missing parts, and most of those who do would try to resolve it without physically going to the store. Thus, it seems such a feature wouldn't be worth the technology investment to build it.

wojciii 1y ago
True. I got annoyed because Ikea has their app with all this info and all it takes is for someone to link it with their systems - they already do when you buy stuff there. But the use case is quite common in physical shops when ordering something that you are going to pay for when it becomes available. Same procedure when returning something to the shop. You have to give your personal info and this is what takes 1/3 of the time used by the employees. I guess I thought that a protocol (wireless or not) to give your entrypted info for the shop to use when alllowed to would be an improvement..
- WCSTombs 1y ago
  Ok, I understand that point of view. However, I would advocate in the opposite direction: I don't think we should normalize every store having its own app that customers are expected to install on their private devices, and therefore I don't think we should put a lot of (or ideally any) development effort into these store-specific apps. I don't want to get into a massive rant on why, but I'll sum it up by saying I'm not a fan of consumerism generally.
  - wojciii 1y ago
    I agree. Store only apps are painful to use and there should be one app (or several implementering same apec..) that you can use (or not if you want to do it the old school way) to deliver your info to shops. The same app could be used by everyone if we just agreed on a spec to implement. Something very basic. I didn't mean that every shop should have its own app .. but Ikea already has something and it works somewhat ok..

3 ms·

I'm guessing it's not super common to receive an item with missing parts, and most of those who do would try to resolve it without physically going to the store

by WCSTombs 1y ago

wojciii 1y ago
True. I got annoyed because Ikea has their app with all this info and all it takes is for someone to link it with their systems - they already do when you buy stuff there. But the use case is quite common in physical shops when ordering something that you are going to pay for when it becomes available. Same procedure when returning something to the shop. You have to give your personal info and this is what takes 1/3 of the time used by the employees. I guess I thought that a protocol (wireless or not) to give your entrypted info for the shop to use when alllowed to would be an improvement..
- WCSTombs 1y ago
  Ok, I understand that point of view. However, I would advocate in the opposite direction: I don't think we should normalize every store having its own app that customers are expected to install on their private devices, and therefore I don't think we should put a lot of (or ideally any) development effort into these store-specific apps. I don't want to get into a massive rant on why, but I'll sum it up by saying I'm not a fan of consumerism generally.
  - wojciii 1y ago
    I agree. Store only apps are painful to use and there should be one app (or several implementering same apec..) that you can use (or not if you want to do it the old school way) to deliver your info to shops. The same app could be used by everyone if we just agreed on a spec to implement. Something very basic. I didn't mean that every shop should have its own app .. but Ikea already has something and it works somewhat ok..