You should checkout the following blog post as a possible solution to item 1 on your list. You can setup a phone number that will page the on-call person. http

You should checkout the following blog post as a possible solution to item 1 on your list. You can setup a phone number that will page the on-call person. http://blog.pagerduty.com/2012/08/how-to-provide-24x7-phone-support-using-pagerduty-and-ringcentral/ http://blog.pagerduty.com/2012/08/how-to-provide-24x7-phone-...