Why would I trust you to report Its great that your specific product does this, but as a whole I have to monitor the service separately to keep you honest (wel

Why would I trust you to report Its great that your specific product does this, but as a whole I have to monitor the service separately to keep you honest (well not you specifically, I'm sure you are honest and do as much as you can to be honest, but not every company is), and of course to monitor the problems I have which you don't detect.