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> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

by petcat 1y ago

__natty__ 1y ago
Agree, atlassian products are much worse in terms of reliability.
- enraged_camel 1y ago
  We use Jira. It's a horrendous product, but I cannot remember the last time it was down, unlike Github.
  - ta1243 1y ago
    I use self-hosted jira, it's a great product, but I have full control over my teams tasks and workflows and as a tiny team we make them work for us (subject, description, comments, occasional linking to other tickets, assigned to, and status of "open", "blocked" or "done") Most of the problems I hear about are micromanaging product managers. That's not the fault of the tool itself per-se.
hkt 1y ago
Amen, BitBucket outages are regular and showstopping. Self hosting is genuinely more reliable.
- ta1243 1y ago
  Noooo!! It's impossible to get three nines uptime when you self host something on a single raspberry pi, I read it on the internet so it must be true.
- bargainbin 1y ago
  Ah, you clearly haven’t worked with the self hosting teams that I have. I hope I never again have to explain to someone that you can’t just “restore the code from the weekly database backup” because the code is in the file system they just osmosed.
  - hkt 1y ago
    That's not the fault of a hosting team though.. that's the fault of a hiring manager, ultimately
sigio 1y ago
It's also _by_far_ the cheapest, and most git-work can be done offline, so while it's inconvenient, it's not stopping all operations here.
- ta1243 1y ago
  Depends how intergrated you are. If you're using it as a code repository fine, if you're tying your workflows into it with pull requests, actions, maybe a third party CI which ties to it, and use it as part of operations then it's a major problem I just approved a PR which added a user to one of our AWS accounts for example, if github is down then that PR can't be approved, the update can't work and the user can't access that account
  - Nicook 1y ago
    I mean you can always work around it with the correct permissions right.
weberer 1y ago
I've only had good experiences with Gitlab.
- guywithahat 1y ago
  Funny, I've had the worst experience with gitlab. Bitbucket is the best experience I've had so far
zemo 1y ago
I used GitHub for years in the tech industry, then went into the games industry and used BitBucket and hated it, thought it was such a downgrade. Now I'm back in the tech industry and using GitHub, and I miss BitBucket.
- nickitolas 1y ago
  Is games not a part of tech?
  - krs_ 1y ago
    Of course, but there are some oddities in tool use compared to other industries. At my job we use Perforce for version control for example, which I think is more common in the game industry than other solutions for whatever reason. Naturally everyone here hates it.
    - phlakaton 1y ago
      But not everybody here has to try and manage many GB or even TB of assets in their VCS. I wager game company build/dev engineers know what they are doing in picking Perforce.
      - __float 1y ago
        It is a _decision_ to put those assets in the same VCS as your source code. It's not one you are required to make.
        Wowfunhappy 1y ago
        ...maybe, but there a good reason not to make that decision, assuming you have a VCS that can manage large files? I am very much not in this industry, but it seems to me that if the assets and code depend on one another, you'd want to keep them together.
    - zemo 1y ago
at-fates-hands 1y ago
Isn't Sourcetree an Atlassian product? I used that for a while when my company outlawed Github and it seemed to do a good job.
throwzasdf 1y ago
Atlassian Jira and Confluence rock. Can't recall ever using BitBucket but Atlassians's products are top notch.
JanMa 1y ago
I used to maintain a self hosted instance of BitBucket and the user experience of it was actually very nice. We shut it down when Atlassian deprecated the self-hosted licenses. Moving to GitHub and GitHub Actions felt like a downgrade in more than a few ways
pmontra 1y ago
Two customers of mine have been using Bitbucket and other Atlassian products. I remember a problem a few months ago, nothing else. Maybe I've been lucky, no accesses during the outages.
mmcnl 1y ago
Bitbucket is quite nice actually. It's got very little bloat and just... works?

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

by petcat 1y ago

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

__natty__ 1y ago

Agree, atlassian products are much worse in terms of reliability.

enraged_camel 1y ago
We use Jira. It's a horrendous product, but I cannot remember the last time it was down, unlike Github.
- ta1243 1y ago
  I use self-hosted jira, it's a great product, but I have full control over my teams tasks and workflows and as a tiny team we make them work for us (subject, description, comments, occasional linking to other tickets, assigned to, and status of "open", "blocked" or "done") Most of the problems I hear about are micromanaging product managers. That's not the fault of the tool itself per-se.

hkt 1y ago

Amen, BitBucket outages are regular and showstopping. Self hosting is genuinely more reliable.

ta1243 1y ago
Noooo!! It's impossible to get three nines uptime when you self host something on a single raspberry pi, I read it on the internet so it must be true.
bargainbin 1y ago
Ah, you clearly haven’t worked with the self hosting teams that I have. I hope I never again have to explain to someone that you can’t just “restore the code from the weekly database backup” because the code is in the file system they just osmosed.
- hkt 1y ago
  That's not the fault of a hosting team though.. that's the fault of a hiring manager, ultimately

sigio 1y ago

It's also _by_far_ the cheapest, and most git-work can be done offline, so while it's inconvenient, it's not stopping all operations here.

ta1243 1y ago
Depends how intergrated you are. If you're using it as a code repository fine, if you're tying your workflows into it with pull requests, actions, maybe a third party CI which ties to it, and use it as part of operations then it's a major problem I just approved a PR which added a user to one of our AWS accounts for example, if github is down then that PR can't be approved, the update can't work and the user can't access that account
- Nicook 1y ago
  I mean you can always work around it with the correct permissions right.

weberer 1y ago

I've only had good experiences with Gitlab.

guywithahat 1y ago
Funny, I've had the worst experience with gitlab. Bitbucket is the best experience I've had so far

zemo 1y ago

I used GitHub for years in the tech industry, then went into the games industry and used BitBucket and hated it, thought it was such a downgrade. Now I'm back in the tech industry and using GitHub, and I miss BitBucket.

nickitolas 1y ago
Is games not a part of tech?
- krs_ 1y ago
  Of course, but there are some oddities in tool use compared to other industries. At my job we use Perforce for version control for example, which I think is more common in the game industry than other solutions for whatever reason. Naturally everyone here hates it.
  - phlakaton 1y ago
    But not everybody here has to try and manage many GB or even TB of assets in their VCS. I wager game company build/dev engineers know what they are doing in picking Perforce.
    - __float 1y ago
      It is a _decision_ to put those assets in the same VCS as your source code. It's not one you are required to make.
      - Wowfunhappy 1y ago
        ...maybe, but there a good reason not to make that decision, assuming you have a VCS that can manage large files? I am very much not in this industry, but it seems to me that if the assets and code depend on one another, you'd want to keep them together.
  - zemo 1y ago

at-fates-hands 1y ago

Isn't Sourcetree an Atlassian product? I used that for a while when my company outlawed Github and it seemed to do a good job.

throwzasdf 1y ago

Atlassian Jira and Confluence rock. Can't recall ever using BitBucket but Atlassians's products are top notch.

JanMa 1y ago

I used to maintain a self hosted instance of BitBucket and the user experience of it was actually very nice. We shut it down when Atlassian deprecated the self-hosted licenses. Moving to GitHub and GitHub Actions felt like a downgrade in more than a few ways

pmontra 1y ago

Two customers of mine have been using Bitbucket and other Atlassian products. I remember a problem a few months ago, nothing else. Maybe I've been lucky, no accesses during the outages.

mmcnl 1y ago

Bitbucket is quite nice actually. It's got very little bloat and just... works?