Agree on the difference between strategy and tactics but I'm not clear why that would mean this is a tactical issue. I think the big takeaway from the talk for

Agree on the difference between strategy and tactics but I'm not clear why that would mean this is a tactical issue. I think the big takeaway from the talk for me is that if team and departmental tactics don't align with the strategy, it's a strategy problem because the strategy isn't clearly defined or reinforced by the individual actions.