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I don't know about PayPal, but I used to work for a well-known online retailer and have seen the fraud data on that side. The specific numbers are privileged,

• malyk 14y ago
  Fraud definitely exists, but paypal should give more leeway to customers they know aren't fraud. Yes, this customer could, all of a sudden, turn into a fraudster, but there has to be a way to combat that without being so openly hostile at the beginning to a customer in good standing.
  • calciphus 14y ago
    Paypal's goal is to protect the person giving the money, not the person receiving it. Yes, that's not ideal for you as the merchant. Welcome to being a merchant. Shrinkage exists.
    • rustynails 14y ago
      Not in my case. I bought an iPod over eBay a few years back. It was delivered faulty. I chatted with seller who said send it back. I told him I would when I "got back", which I did. Sent it registered. The guy stopped answering mail when he got the device. His reputation started to plummet very quickly, mine was 100%. PayPal refused to investigate because I notified them too late (about 6 weeks after purchase) despite emails, faulty item delivered and acknowledged. PayPal is a scam and I will never trust their buyer protection again. Http://www.paypalsycks.com/
      • streptomycin 14y ago
        How long do you think they should accept chargebacks? 6 weeks? 6 months? 6 years?