> If an email thread comes in that's longer than a few paragraphs, you're going straight to Copilot. Not even that. Clearly someone was involved with an issue

> If an email thread comes in that's longer than a few paragraphs, you're going straight to Copilot. Not even that. Clearly someone was involved with an issue until I got involved. Whoever involved me need to explain the goal and the issue to me, then I can help. And that's the point. Someone wants MY help, so that SOMEONE needS to help me understand the history of it. And if that SOMEONE is unwilling to put in the time to do that, so why should I?