> 3. Family Counselor. Surprisingly often, I told organizations what other people inside the same organization were thinking, saying, or doing (and what custome

> 3. Family Counselor. Surprisingly often, I told organizations what other people inside the same organization were thinking, saying, or doing (and what customers or partners thought of that). The degree of insularity, siloing, and parochialism in large organizations is hard to overstate. I was almost like a counselor, helping internal teams see, understand, and appreciate their peers, and put what they were doing into a larger perspective that would have otherwise been overlooked. One of the most famous counselling analogies is "Throw the ball so the other person can catch it". Some people are bad at communication - they can't hear the message from the other side, or they can't deliver a message so that the other side can hear what is intended. For example some people may tend to catastrophize, or blow things out of proportion.