As an end user I have never asked for a chatbot. And if I'm calling support, I have a weird issue I probably need human being to resolve. But! We here are not

As an end user I have never asked for a chatbot. And if I'm calling support, I have a weird issue I probably need human being to resolve. But! We here are not typical callers necessarily. How many IT calls for general population can be served efficiently (for both parties) with a quality chatbot? And lest we think I'm being elitist - let's take an area I am not proficient in - such as HR, where I am "general population". Our internal corporate chatbot has turned from "atrocious insult to man and God's" 7 years ago, to "far more efficiently than friendly but underpaid and inexperienced human being 3 countries away answering my incessant questions of what holidays do I have again, how many sick days do I have and how do I enter them, how do I process retirement, how do I enter my expenses, what's the difference between short and long term disability" etc etc. And it has a button for "start a complex hr case / engage a human being" for edge cases,so internally it works very well. This is a narrow anecdata about notion of service support chatbot, don't infere (hah) any further claims about morality, economy or future of LLMs.