> The issue here is United penny pinching for decades United* was one of the first major airlines to embrace modern tech. Their phone app was lightyears ahead

> The issue here is United penny pinching for decades United* was one of the first major airlines to embrace modern tech. Their phone app was lightyears ahead of anyone else (I haven't revisited others in the past couple years, maybe other airlines caught up, I dunno) When I use to spend way too much time on frequent flyer boards it seemed United was the only one spending money and embracing their tech center to innovate and update old systems, both software and hardware. It takes time to modernize, some changes also have to happen in all the many airports they do business in, not to mention all of the other fragmented systems they were working to better integrate. Since they are not a tech company I don't expect -- or want -- them to "move fast and break things". Singling them out as penny pinching on tech is simply disingenuous. *United & the *A group are my preferred airlines; bias is likely as well as a keen interest in what they are doing.