Thanks for the transparency + analysis. I've been a happy Fastmail customer for 11+ years and will continue to be so. Everyone wrote that their experience with

Thanks for the transparency + analysis. I've been a happy Fastmail customer for 11+ years and will continue to be so. Everyone wrote that their experience with FM support has been good, but I've been even luckier: until today I never needed support. One bug per decade is a great record.