It might not be for you, but it is an acceptable cost of doing business for whoever is high enough up the chain that is setting the budget such that sufficient

It might not be for you, but it is an acceptable cost of doing business for whoever is high enough up the chain that is setting the budget such that sufficient customer support is not available. And disabling an in use account was not the issue here. There not being a way to get the account re enabled is the issue.