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Social media is the true support channel of last resort, especially in a community like HN where your message might just find its way to an insider with enough
by pjc50 1y ago
Social media is the true support channel of last resort, especially in a community like HN where your message might just find its way to an insider with enough seniority to go off script and fix things.
Re: "The Support Agents Who Became LLMs"; yes, institutionalized support is terrible almost everywhere. Partly because it costs real money to pay real humans to do it properly, so it ends up as a squeezed cost centre.
- IlikeKitties 1y agoIs it just me or have others here also just plainly given up using support channels of almost any company? I feel like in most cases they are neither able or willing to help you and they rarely are able to do more than yourself using the webuis.
- deleted 1y ago[deleted]