On the contrary it is significantly easier to do it over the phone (unless that is what you meant). Web sites etc can only do what they have been programmed to

On the contrary it is significantly easier to do it over the phone (unless that is what you meant). Web sites etc can only do what they have been programmed to do, but are horrible at dealing with exceptions which is what is happening to me non-stop. My opinion is that the best customer service is the one that people have no opinion of because they never needed to use it in the first place.