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I disgree. Other people were saying it's broken too. Reasonable company behavior here would be 1 tweet "we'll look into it", and then either "we reproduced and
by dilap 1y ago
I disgree. Other people were saying it's broken too. Reasonable company behavior here would be 1 tweet "we'll look into it", and then either "we reproduced and are working on a fix" or "looks good to us please contact support so we can investigate your particular issue". But there's no reason to initially make users jump through hoops.
- input_sh 1y agoIt's in their status page and it's tagged as a partial outage: https://fastmailstatus.com/cme1fq7ej002dh0iu6z8pey4f https://fastmailstatus.com/cme1fq7ej002dh0iu6z8pey4f Personally I don't really use their web interface, but I tried it now and it all works just fine (on both prod and beta).
- ocdtrekkie 1y agoWhen I experienced this issue it was not on their status page, so I assume it wasn't for the original tooter either.
- bichiliad 1y agoThat response is probably standard support procedure. I think it’s pretty reasonable behavior. Could it be better? Sure. Is the person handling Twitter interactions doing their job? Also sure.