I worked phone support for a while... I had a customer call about backing up their research paper they were working on (iomega, zip drive). After going back and

I worked phone support for a while... I had a customer call about backing up their research paper they were working on (iomega, zip drive). After going back and forth for 20m or so, since the drive light wasn't on... Me: "Would you be able to pull the computer out into the light so that you can check the connection with better lighting instead of the flashlight?" Customer: "Not really, the power is out." I worked on the iomega side, second level support, mostly Jazz and OS/2 calls, knew it was going to be a doozy when I got a non-warm zip customer. MCI operated support call center in Chandler, AZ... pretty sure that's where Safelight Auto Glass operates now. Related: A buddy on the Compaq side of the call center got the infamous "broken cup holder" call. He could barely contain the laughter and popped up having to tell anyone at that moment about it.