4 ms·
Long documents in business contexts that get summarized and go mostly unread are the byproduct of a specific and common level of trust and accountability in tho
by nlawalker 1y ago
Long documents in business contexts that get summarized and go mostly unread are the byproduct of a specific and common level of trust and accountability in those contexts: people don't believe someone has done enough critical thinking or has a strong enough justification for a proposal unless they've put it on the page, but if it is on the page, it's assumed that it does in fact represent critical thinking and legitimate justification.
If trust was higher, shorter documents would be more desirable. If trust was lower, or accountability higher, summarization would be used a lot more carefully.
LLMs haven't changed anything in this regard except that they've made it extremely easy to abuse trust at that specific level. The long-term result will be that trust will fall in the general case, and people will eventually become more careful about using summarization. I don't think it will be long before productized AI used in business contexts will be pretrained/fine-tuned to perform a basic level of AI content detection or include a qualitative measure of information density by default when performing summarization.