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PM like it because they can break it until it fits their worldview. I've worked at 3 orgs in a row where the JIRA was a complete fucking broken mess because the
by crinkly 1y ago
PM like it because they can break it until it fits their worldview. I've worked at 3 orgs in a row where the JIRA was a complete fucking broken mess because the process in it didn't match reality but someone thought it did.
- bombcar 1y agoThis is exactly it - it's "Enterprise" so you can (pretty easily, to be honest) make it fit your workflow. The problem is that the workflow you officially have and wish you used is almost never the actual workflow, so it becomes horribly confused and insane.
- Terr_ 1y agoYeah, my cynical experience with B2B business software is that it becomes shitty and encrusted via special-case customizations (or worse, customizability.) Even for internal projects, a lot of money is thrown at software because the corporation has decided (rightly or wrongly) that it's easier than changing process, culture, personnel, or internal incentives. For example, salespeople on commission were closing not-very-profitable deals. The response was to layer in a complicated project feasibility/profitability estimation logic, configuration features for an "approval" org-chart hierarchy between users, and various new triggers to block the workflow at particular steps and e-mail people to come click and approval button... I still feel it would have (should have?) been better to change how the sales commissions worked.