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Yeah it's very hard to have good customer service if you do it over the phone. I mention USAA in this list, which I love. They do most of their business over
by kevin_morrill 14y ago
Yeah it's very hard to have good customer service if you do it over the phone. I mention USAA in this list, which I love. They do most of their business over the phone, and are an absolute joy to work with.
- rogerbinns 14y agoOn the contrary it is significantly easier to do it over the phone (unless that is what you meant). Web sites etc can only do what they have been programmed to do, but are horrible at dealing with exceptions which is what is happening to me non-stop. My opinion is that the best customer service is the one that people have no opinion of because they never needed to use it in the first place.