As a sign of the disruption to come, even the sales people in that article (which is from 2001) were moaning about savvy "internet buyers" who show up at the de

As a sign of the disruption to come, even the sales people in that article (which is from 2001) were moaning about savvy "internet buyers" who show up at the dealership knowing exactly which car they want and how much they should be paying for it.