At a B2B, I might agree with you. At a B2C, I would not email a customer directly without sign-off. We have marketing teams, research teams, comms, customer su

At a B2B, I might agree with you. At a B2C, I would not email a customer directly without sign-off. We have marketing teams, research teams, comms, customer support, etc. I would be stepping on so many toes, and risking brand reputation, if I were to interact with our customers.