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This is great! How much time do you spend per week dealing with customer issues? I'm SaaS-curious too, so I'm looking to see what other developers' experiences
by jckahn 1y ago
This is great! How much time do you spend per week dealing with customer issues? I'm SaaS-curious too, so I'm looking to see what other developers' experiences are like.
- samfeldman 1y agoThanks! It depends on the week, maybe averages 1 hour per week or so. Every so often, there's a bug or random issue with some account (ex: someone texted "stop" and didn't know how to re-subscribe), but for the most part it's run smoothly. Love hearing user input, and usually try to build any requested features over time.