and so here is the problem of personalised care in a system where you can see upwards of 30 unfamiliar people a day: sometimes patients would rather I look thin

and so here is the problem of personalised care in a system where you can see upwards of 30 unfamiliar people a day: sometimes patients would rather I look things up, and others hate the idea of me touching any sort of technology in their presence, and it's nigh-impossible to tell which they are until a good way through the interview.