3 ms·

I got into a situation a couple of years ago with Google over a few dollars when I terminated my paid GSuite account. It was impossible to contact them to settl

I got into a situation a couple of years ago with Google over a few dollars when I terminated my paid GSuite account. It was impossible to contact them to settle the balance. They kept sending emails from a Google-branded department that was clearly outsourced. The process was literally Kafka-esque. Didn’t manage it in the end. Ended up going to collections who happily listened and cancelled the debt. I was a happy paying email customer of many years. I now am sworn never to enter any kind of relationship with Google, and encourage to do the same.

Mo3 1y ago
I still wonder why they literally don't seem to care in Europe. I've overdrawn billing accounts (by accident) two times, one 10 years ago, one a year ago. Nothing happened until I remembered about them months and months later, I went to check and both times the accounts were just sitting there closed. Checked my email and they sent like two payment reminders in the first 2 weeks and then nothing ever again.. the one 10 years ago is still sitting there.. it's not like they couldn't have sent it to debt collections, that's also a popular thing here lol.
- afandian 1y ago
  That’s legacy thinking. Customers are cattle not pets! I’m in the UK btw.
- immibis 1y ago
  If it was Germany I expect them to find a way to legally upgrade the debt to $99,999 or so, and then take you to court, and the court will side with them and seize your assets to pay it. German law doesn't fuck around; unfortunately the precise ways in which it doesn't fuck around are arcane and only accessible to billionaires. And if you get it wrong the entire cost backfires on you.
more_corn 1y ago
Same. They did a “funny” thing where they routed my balance owed refund request around the world twice I think I have 12 bounces in the thread. Every bounce was the same useless canned information. For every hour I wasted on it I filed a complaint with a regulatory body. It probably cost the millions of dollars. I recommend everyone in a similar situation do the same.

Mo3 1y ago

I still wonder why they literally don't seem to care in Europe. I've overdrawn billing accounts (by accident) two times, one 10 years ago, one a year ago. Nothing happened until I remembered about them months and months later, I went to check and both times the accounts were just sitting there closed. Checked my email and they sent like two payment reminders in the first 2 weeks and then nothing ever again.. the one 10 years ago is still sitting there.. it's not like they couldn't have sent it to debt collections, that's also a popular thing here lol.

afandian 1y ago
That’s legacy thinking. Customers are cattle not pets! I’m in the UK btw.
immibis 1y ago
If it was Germany I expect them to find a way to legally upgrade the debt to $99,999 or so, and then take you to court, and the court will side with them and seize your assets to pay it. German law doesn't fuck around; unfortunately the precise ways in which it doesn't fuck around are arcane and only accessible to billionaires. And if you get it wrong the entire cost backfires on you.

more_corn 1y ago

Same. They did a “funny” thing where they routed my balance owed refund request around the world twice I think I have 12 bounces in the thread. Every bounce was the same useless canned information. For every hour I wasted on it I filed a complaint with a regulatory body. It probably cost the millions of dollars. I recommend everyone in a similar situation do the same.