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The vast majority of users have had no problem. The installer consists of a "Yes (to accepting the license agreement)", waiting on a progress bar, and a "Yes (

by ronsor 1y ago

The vast majority of users have had no problem. The installer consists of a "Yes (to accepting the license agreement)", waiting on a progress bar, and a "Yes (to starting the program)." It is like almost every installation wizard ever seen on a computer, except simpler and no bundled adware. When I've asked the ~5-10% of people who are confused, they've done at least one of the following: * Admit they clicked at random, and somehow closed the installer. * Gave up immediately and exited. * Complained there was no video tutorial for a sixty-second process. This kind of stuff has me at a loss for words, and overall, it makes me more jaded when producing software for the "average" end-user. There's only so much magic I can put in, and I already do a lot of work to make sure most stuff I make is as user-friendly as possible. Plenty of people don't actually read explanations, even a few words; you can't really help them at that point.

varispeed 1y ago
> Admit they clicked at random, and somehow closed the installer. > Gave up immediately and exited. Seems like someone with ADHD. > Complained there was no video tutorial for a sixty-second process. Could be someone with Dyspraxia. These behaviours might be puzzling to neurotypical people, but they exist and are reality for many users. It's also not connected to that person intelligence in any way. Their brains just operate differently.
- ronsor 1y ago
  > Seems like someone with ADHD. Perhaps it does, but it begs the question of "how did they operate the computer at all?" These same people seem to have no trouble accomplishing other tasks they want to do on the computer--tasks which require more focus. > Could be someone with Dyspraxia. Fair. In any case, as only one person developing a program for free in my spare time, I don't have the time or ability to cater for every scenario.
  - varispeed 1y ago
    > These same people seem to have no trouble accomplishing other tasks they want to do on the computer--tasks which require more focus. That's common. ADHD has this kind of paradoxes. People can hyperfocus on tasks that align with interests or feel stimulating and become completely overwhelmed by other tasks, even seemingly simple. > I don't have the time or ability to cater for every scenario. That's fair, but still it's at least worth being mindful about accessibility issues some people face. For big corporations this is inexcusable.
SoftTalker 1y ago
Some people are just incompetent. Easiest thing is to write them off as customers: they will be an outsize source of pain. If they can’t manage an installer that simple, how will they ever use the software?

by ronsor 1y ago

varispeed 1y ago

> Admit they clicked at random, and somehow closed the installer. > Gave up immediately and exited. Seems like someone with ADHD. > Complained there was no video tutorial for a sixty-second process. Could be someone with Dyspraxia. These behaviours might be puzzling to neurotypical people, but they exist and are reality for many users. It's also not connected to that person intelligence in any way. Their brains just operate differently.

ronsor 1y ago
> Seems like someone with ADHD. Perhaps it does, but it begs the question of "how did they operate the computer at all?" These same people seem to have no trouble accomplishing other tasks they want to do on the computer--tasks which require more focus. > Could be someone with Dyspraxia. Fair. In any case, as only one person developing a program for free in my spare time, I don't have the time or ability to cater for every scenario.
- varispeed 1y ago
  > These same people seem to have no trouble accomplishing other tasks they want to do on the computer--tasks which require more focus. That's common. ADHD has this kind of paradoxes. People can hyperfocus on tasks that align with interests or feel stimulating and become completely overwhelmed by other tasks, even seemingly simple. > I don't have the time or ability to cater for every scenario. That's fair, but still it's at least worth being mindful about accessibility issues some people face. For big corporations this is inexcusable.

SoftTalker 1y ago

Some people are just incompetent. Easiest thing is to write them off as customers: they will be an outsize source of pain. If they can’t manage an installer that simple, how will they ever use the software?