3 ms·
I still can't wrap my head around how making functional online portals and well written documentation for customers is too hard, but laying off entire call cent
by morkalork 1y ago
I still can't wrap my head around how making functional online portals and well written documentation for customers is too hard, but laying off entire call centers and replacing them with a chat bot that relies on checks notes a functional set of APIs for tool use and well written documentation for a KB, is easier. It looks like all the same effort plus more!
- cootsnuck 1y agoYou're not wrong. Businesses that do that are going to be in for a rude surprise. Time will tell if they care about pissing off their customers more than they care about getting rid of workers.
- tguvot 1y agoyou overestimate customers. most of them not going to bother to read documentation . used to work closely with big telecoms. amount of support calls that are resolved by "make sure that connector is tight" is crazy high (they invented f-type connectors that work even when they are not tightened properly). "reboot it", solves most of remaining issues. imho, human populated callcenters may actually become a good business model in a few years, after everybody will fire their personal to replace it with AI, and will discover that in some cases you need humans
- sagarkava 1y agoThat’s valid. But many people, including elderly users, prefer voice interfaces. Our system can serve those customers without requiring a smartphone or web access. GitHub: https://github.com/videosdk-live/agents https://github.com/videosdk-live/agents