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The problem is not that they are incompetent in IT, the problem is, IMHO, that they not scale their support with their product. Because they can't. Yes, the pr
by y42 1y ago
The problem is not that they are incompetent in IT, the problem is, IMHO, that they not scale their support with their product. Because they can't.
Yes, the process described is nuts. But it's not an IT process, it's a business process. And there it is about cost saving, trying to automate things and keep them secure at the same time. The reason is: They have to take care of hundreds of millions of customers. Eemploying what, 10.000 support personell? Doing simple math here: One support employee covers 10k customers. Impossible.
This happens everywhere in big tech. Accounts get banned, deleted, people loose data and whatever can go wrong. And all you have is - if at all - some anonymous e-mail address, automated answers and generic online documentation.
Problem is not that FAANG is incompetent in IT. It's just not feasible to cover Millions of individual problems if you grow to a certain size.
- tremon 1y agoIt's just not feasible to cover millions of individual problems if you grow to a certain size. Then logic dictates it should not be feasible for companies to grow to that size and beyond.
- y42 1y agoQuite the opposite. It shows that companies must be able to set priorities once they reach a certain size. If they succeed in doing so, they are successful.