2 ms·

I think you’re overestimating intentionality in bad outcomes. It’s entirely possible for a whole organization to want a good outcome, but construct an org char

by ethbr1 1y ago

I think you’re overestimating intentionality in bad outcomes. It’s entirely possible for a whole organization to want a good outcome, but construct an org chart where bad outcomes are guaranteed by the misaligned and incomplete incentives for sub-divisions. E.g. the IT support org that is only measured on total spend and time to ticket closure

lcnPylGDnU4H9OF 1y ago
> It’s entirely possible for a whole organization to ... construct an org chart You changed actors mid-sentence. The workers in the organization may want good outcomes but they are near-invariably separate from the people making decisions for the organization.
- ethbr1 1y ago
  No, I said it exactly as I meant it. The organization (including the bulk of employees and executive leadership) may want a good outcome, but sub-divisions’ (aka the org chart) may have have their self-interests set to inevitably produce a bad outcome.