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I don't think this take is just cynicism. The AI is doing triage and directing people into care paths. As long as there is "something isn't right break the path
by ggm 1y ago
I don't think this take is just cynicism. The AI is doing triage and directing people into care paths. As long as there is "something isn't right break the path and get a human" options, I think I'd be fine.
Cutting cost might mean allowing expensive staff to do the thing after triage and so it might really be replacing some time burden.
- NomDePlum 1y agoAgree and I'd be more inclined to be less cynical if the primary measure was patient outcomes. Measuring waiting list time is a secondary (but important) measure. Just not the one to ultimately optimise for.