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I can't speak for Microsoft since I've never dealt with them directly, but descriptions of the level of support offered to consumers in the eighties and early n
by II2II 1y ago
I can't speak for Microsoft since I've never dealt with them directly, but descriptions of the level of support offered to consumers in the eighties and early nineties would be beyond belief to those who didn't live through it. You would dial a toll-free number, talk to a real person who would diagnose the problem and fix it. If it was a known fixed bug, they would mail you a software update. If the bug didn't have a fix, there was still a chance it would be fixed in the current version. At least my experience with Corel, IBM, and, WordPerfect were all like that. How the companies could afford that level of support is beyond me.
- aucisson_masque 1y ago> How the companies could afford that level of support is beyond me. They weren’t squeezing everything they can to get bigger profit to the shareholders ? It’s not like Microsoft is barely surviving atm, they make excellent profit and could very well spend some on support but decided not to at some point.
- pas 1y agoSoftware was less complicated. Not that many layers, not that many supported platforms/configurations, etc. Networking was simpler, if any. And in general, pushing updates was not near zero-cost like today. So there was a bit of QA.